Returns

 

Returns from the Netherlands
It is no problem at all to return or exchange a product! This can be easily done via our return portal, the only thing you need is the track & trace code of your shipment. To avoid disappointments, we do advice to carefully read the below return conditions in order to ensure you meet these conditions.

START YOUR RETURN SHIPMENT

 

Don’t mind too much if you can no longer find the Track & Trace code, or returning outside The Netherlands. In that case, we offer you a smooth alternative. Send a mail to info@indiangold.nl to register your return. Please ensure you add your name, order or invoice number and the reason for return or the request for exchange of the products concerned in the mail.

Upon receiving the products in good order, in case of a return, we will refund the amount within 5 days on your bank account.


Returns from abroad
Send a mail to info@indiangold.nl to register your return. Please ensure you add your name, order or invoice number and the reason for return or the request for exchange of the products concerned in the mail.

Upon receiving the products in good order, in case of a return, we will refund the amount within 5 days on your bank account.

 

Exchange process

To ensure a smooth exchange, we kindly ask you to include the following in your package:

  • The invoice / packing slip of your order or a note with the invoice or order number.
  • Your name and telephone number
  • The articles which you would like to receive.
  • The shipping address if it differs from the shipping address from your previous order.

Upon receiving your return, we will send the correct products. If you would be in a hurry, the alternative could be to place a new order first. In that case we will refund your money on your bank account as soon as the return shipments has been received by us in good order.

 

Costs
The additional shipping costs which are made for returning the products are borne by the buyer. The shipping costs which apply for resending an exchange are only free of charge within the Netherlands. The additional costs for resending a package outside the Netherlands will be first charged before the package is shipped.
The return costs within the Netherlands are €5,50 via our portal.

 

Return conditions

  • Products can be returned within 14 days after the day of receipt.
  • Returns are only processed if the packaging is unopened and undamaged.
  • Opened and/or damaged products will not be processed as returns and will be returned at the expense of the customer.
  • The buyer must package the products in such a way that damage is avoided.
  • Only if the return conditions are met, money will be refunded.
  • Return costs are at the expense of the buyer unless Indian Gold has made an incorrect delivery.
  • Non-registered returns are at the risk of the buyer.
  • Indian Gold is not responsible for missing or delayed returns.
  • Insufficient postage or unstamped returns will not be accepted by Indian Gold.

 

Return address
Indian Gold BV
Postbus 56
2810 AB  Reeuwijk
The Netherlands