Keratine Toolbox
Alle benodigdheden voor het plaatsen en verwijderen van de Keratine Prebond Extensions.
Aftercare & Warranty
CARE
The right care is obviously important for maintaining and enjoying your Extensions. The condition of the hair stands out because of good or bad care. With the right products, styling tools and proper care, you will enjoy your Hair Extensions longer and they will give you the ultimate glamorous look! However, poor care with the wrong products or unsuitable styling tools will leave the hair looking unkempt, or even dry.
It is important to realize that Hair Extensions do not have the same DNA as your own hair. Indian Gold uses the locks of Hindustani people from India for its hair, which has a slightly different structure and type of hair than the European hair structure. Our product, however, is most similar to "European" hair, as opposed to Chinese hair. In addition, the hair is processed into various colors and structures – this is chemical-free process, with preservation of the own cuticle layer and without adding silicones. Extension hair may react differently to shampoo than your own hair, so it may be that the care products you have been using satisfactorily for years, are now less suited. It is important to choose good care products that will take care of both your own hair and the extensions. We strongly recommend using the exclusive brand Kérastase Paris.
PRODUCTS
Kérastase is a very innovative brand with scientific knowledge about the ingredients needed for beautiful hair. Kérastase has a wide range of products for all hair types. Additionally, they offer solutions for hair loss and thinning hair. These products provide proper care for Indian Gold extensions.
In our webshop you will find a range of products selected by us, which are perfect for use in combination with Indian Gold Extensions.
Don't forget that Extensions are not nourished from the scalp like your own hair. That is why it is so important that the extensions are taken care of with the right products.
Important! Do not use volumizing shampoo at all and preferably also avoid organic shampoos, as these will dry out the extensions and not provide enough nutrition. We also do not recommend anti-dandruff shampoos because it often contains zinc and fades the color. Do not use OlaPlex.
WASHING
Always brush your Extensions out well before washing. Wash your hair every 2 days, this will reduce the accumulation of natural oils and dirt on the scalp and in the hair which on its turn will positively affect the durability of the Hair Extensions. Use a dry shampoo between washes if necessary. Wash your hair down with the length and not as a big bunch on the head. Always use a care product! This can be a conditioner or mask. Spread it well through lengths and ends, avoiding the scalp. Make sure no shampoo or conditioner residue is left in the hair.
DRYING
Gently pat the hair dry with a towel and avoid rubbing! Always apply a heat protectant to the hair after which it can then be dried with a hairdryer or diffuser in any desired model and style.
Important! Never sleep with wet or towel-dried hair.
BRUSHING
It is very important to brush the hair regularly. With loose extensions, you should also brush the bondings or i-Tips. Brushing the bonding or i-Tips will avoid old fallen out hair to tangle between the scalp and the attachment. Brushing can only be done with the appropriate extension brush. Always start at the ends and when brushing, hold the hair with one hand above the ends so you do not pull any extensions from the attachment.
STYLING
In the knowledge that the Extension hair is a different type than your own hair, you will understand that the natural look of the Extension hair is often different than your own natural look. To make the hair’s appearance as natural as possible, we always recommend styling the hair with the use of heat tools. These tools provide shiny and polished hair whereby the Extensions can beautifully blend in with your own hair. After styling the hair, you can give it extra care and add shine to the lengths and ends with an oil or serum.
CURL EXTENSIONS
Our advice is to brush curly hair thoroughly and make it tangle-free before washing. After washing, you can put in a leave-in cream and/or serum and afterwards you can dry it as usual (by air or with a diffuser).
When you wake up in the morning, chances are the curls are pointing in different directions and the hair may be a bit frizzy. In that case, gently comb through the hair with a detangling brush and then dampen it with a conditioning spray or some water. Then squeeze the curl back with your hands, this will return the hair to its natural curl shape. We recommend not brushing curly hair during the day to prevent frizz.
Shipping & Returns
We do understand it can be tricky and difficult sometimes to choose the right products in a digital and virtual way. If you are therefore not really sure about the color, structure, length or the system, we do recommend ordering a trial package first! Opened packages may not be returned.
(Unfortunately, we do not have a showroom or a physical shop which you can visit).
Shipment
Orders which have been placed and paid on business days before 16pm CET are always packed and shipped the same day.
Return & exchange
If you comply with our return conditions, products can be easily returned or exchanged. More information about our return and exchange policy can be found via the below link.
Return conditions
- Products can be returned within 14 days after the day of receipt.
- Returns are only processed if the packaging is unopened and undamaged.
- Opened and/or damaged products will not be processed as returns and will be returned at the expense of the customer.
- The buyer must package the products in such a way that damage is avoided.
- Only if the return conditions are met, money will be refunded.
- Return costs are at the expense of the buyer unless Indian Gold has made an incorrect delivery.
- Non-registered returns are at the risk of the buyer.
- Indian Gold is not responsible for missing or delayed returns.
- Insufficient postage or unstamped returns will not be accepted by Indian Gold.